I've installed the extension, but the empty attributes are still visible. What can be done?

Possible problems:

  1. 1. Extension conflicts
  2. 2. The standard block was replaced by another extension.

1. Extension conflicts:

  • 1.1 Open the extension settings page 'ET Hide Empty Attributes'.
    path: System -> Configuration -> ET Extensions -> Hide Empty Attributes.
    The extension has an integrated conflict check, if another extension is rewriting the same class then 'ET Hide Empty Attributes' will display a warning:

    Conflict warning
  • 1.2 Resolve the conflict(s) for the extension to run adequately.

2. The standard block was replaced by another extension.

  • 2.1 If there are no conflict notifications, then you will need to check what blocks are used on the website.
    How to check what blocks are used on the website
  • 2.2 Open the product page -> 'Additional information' tab (Additional info).
    On the right you will see the name of the used block.
    If it's not Mage_Catalog_Block_Product_View_Attributes, then another extension is replacing the standard one.
    For example:
    If you're using TM_EasyTabs, then you'll see: TM_EasyTabs_Block_Tab_Product_Additional.

    Checking which block is used in the site
    You'll need to find the file with this block (class): 'TM_EasyTabs_Block_Tab_Product_Additional'.
  • 2.3 Finding the file.
    The name itself suggests where it should be:
    'TM_EasyTabs_Block_Tab_Product_Additional' => TM/EasyTabs/Block/Tab/Product/Additional.php
    The file may also be in:
    – the site's root /app/community/TM/EasyTabs/Block/Tab/Product/Additional.php
    or
    – site's root /app/local/TM/EasyTabs/Block/Tab/Product/Additional.php
  • 2.4 In it, find the line:
    class TM_EasyTabs_Block_Tab_Product_Additional extends Mage_Catalog_Block_Product_View_Attributes
    comment it:
    //class TM_EasyTabs_Block_Tab_Product_Additional extends Mage_Catalog_Block_Product_View_Attributes
    and add the following line right after it:
    class TM_EasyTabs_Block_Tab_Product_Additional extends ET_HideEmptyAttributes_Block_Default
    Save the file.
    The extension should work properly. Check if the extension hides the empty attributes.

Last modify date: Thursday, September 29, 2016