We require the following information (the more details you'll specify, the faster you will receive a reply):
- Extension name (For example: ET Currency Manager)
- Extension version (For example: 1.2.1)
- Magento version of your website (For example: Magento CE 188.8.131.52)
- Extension settings (screenshots)
- Issue description (What do you expect and what you are getting. What have you tried to resolve the issue)
- Link to the page of the issue (Steps on how to reproduce the issue)
To receive support as fast as possible please use:
- the support system (requires logging-in and selecting the appropriate project)
- or contact form on our website (user and task will be created automatically in the support system)
The support team processes issues in a queue-based fashion.
If there is not enough information about the issue, it can take up to several days to process it: initial analysis, additional detail requests, waiting for a reply, additional clarifications and so on.